Refunds, Returns and Order Cancellation Guidelines

Refunds for Unfulfilled Orders

In some circumstances, we may place a limit on the number of copies of a particular book or product, or series of books or products, that you can order. This may, for example, be where we have limited stocks of a particular book or product, whether caused by limitations placed on us by our suppliers, where a book is signed by an author or otherwise. Where we are aware of this, we will notify you prior to an order being made. Whether or not we have notified you before you have placed an order, if Charrans.com has insufficient stock to deliver some or all of the goods ordered by you, or where you have ordered or sought to order (whether in one transaction or multiple transactions, and whether from one or more customer accounts) goods in excess of any quantity limits we have imposed, we will notify you as soon as possible of which parts of your order we will accept and which we will reject. Sums debited (if any) by Charrans.com from your debit or credit card, or from any other source of payment in respect of goods we are unable or unwilling to supply to you will be re-credited to your account and Charrans.com will notify you by email at the address given by you in your order form of which orders have been satisfied and which have been rejected. Any refund will be made as soon as possible and in any event within 30 days of your order. Charrans.com will not be obliged to offer any additional compensation for disappointment suffered.

 

Return and Refund of Unwanted Products

We are happy to refund items (with some exceptions as listed below) on presentation of a valid receipt provided once they are returned within 5 days and are in pristine condition, with all packaging intact. Please note that all online orders MUST be returned via TTPost and cannot be returned to any retail store.

Exceptions to this include the following:-

(i) Electronic items - refunds may be given only if the seal is unbroken and we will provide exchanges only if item is faulty.

(ii) Uniforms, Scrubs and Other Apparel - no refunds or exchanges will be permitted on these items.

(iii) Gift Cards - not refundable.

(iv) Sale Items - items that are discounted or carry a promotional price are not refundable.

If you have any questions regarding the returns process please contact our Customer Service Team at customerservice@charrans.com

 

Order Cancellation

If for any reason you wish to cancel your entire order or any part thereof, you have 24 hours from the time of placing the order to do so. Please email our Customer Service Team at customerservice@charrans.com with your order number and details.

 

If payment was made via credit card, your refund will be sent directly back to the card used. If payment was made via Direct Debit, you will be provided with an online Charrans.com gift card with the value of the refund.