Help Center

It's as easy as 1 - 2 - 3! You can order, pay and have delivered directly to you!

1. Browse our site and add the items you'd like to purchase to your shopping cart.

2. Once you want to proceed with the order, go to your cart and click "checkout". Follow the instructions by providing us with delivery information and select from our secured payment methods. 

3. Once your order is confirmed, we will ship your package within 2-3 business days for local orders (i.e. in Trinidad & Tobago) and 5-10 business days outside of Trinidad and Tobago.

Our support team is always happy to guide you! Reach out to us via customerservice@charrans.com or call us at 617-3010.

Don't worry!

If you can't find a product that you're looking for on our website, email us at sales@charrans.com and a team member will get back to you within 48 hours!

Order Pickup:

• You can pickup your order when you receive your Order Ready email. This is usually within 24-48 hours. Kindly pick your order up at Lot34D Juniper Drive, Aranguez South. (On the road opposite Xtra Foods and Starbucks Aranguez.)

Shipping destinations:

• We ship all online items domestically in Trinidad and Tobago. Most items are available for delivery both regionally across the Caribbean and internationally to USA and Canada.

Shipping times:

• Curbside pick-up orders usually take 24-48 hours to be packaged for pick-up at our El Socorro Warehouse location.
• Local/domestic orders usually take 3 business days to be delivered to you via TTPost's Courier Service, once your order and payment is confirmed.
• Regional orders in the Caribbean usually take 5-7 business days to be delivered via DHL once your order is confirmed and you agree to the quoted shipping costs.
• International orders outside of the Caribbean usually take 7-10 business days to be delivered via DHL once your order is confirmed and you agree to the quoted shipping costs.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Local orders over $500TTD will have free shipping.
• Local orders under $500TTD will be charged a flat rate of $35TTD for shipping. Full price will be displayed at checkout. 
• Regional and International orders will be charged a basic rate of $280TTD for shipping depending. Full shipping cost will be provided following confirmation of your order. Please note that you will be responsible for both customs clearance, payment of custom duties and local taxes where required.

You can select your preferred payment method at checkout.

• We accept payments via our secured online payment provider, Republic Bank in partnership with Powertranz for both local & international customers via Credit Cards & Debit Cards.  These include VISA debit/credit cards and Mastercard.
• We accept Cash and Linx payments for delivered orders via our courier services only.
• We do NOT accept cash for pick-up orders.

Please note that for international transactions, additional fees from your bank may apply.

Your 100% satisfaction is important to us. We offer a 5 day Return & Exchange Policy:

• Timing: we have a 5 day Return & Exchange Policy, since the day item was received.
• Any changes to your order MUST be done within 24 hours. Any changes needed after this period will require an order cancellation and a new order being placed.
• If a product gets damaged or was faulty - we offer 100% refund. We are not required to refund if the product is not defective.
• To be eligible for a return, items must be unopened, unused, undamaged and accompanied by proof of purchase. (Unopened and unused is not applicable to Electronic items, however, all Electronic items must be tested and confirmed as defective to facilitate the return.)
• For returns, please email customerservice@charrans.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Locally, items purchased online can be returned ONLY via TTPost delivery or directly at our Head Office located at Unit#1 Lot 34D Daniel Drive, El Socorro South, Trinidad.
• Returns will not be accepted in store. They can be processed only online or at our Head Office.
• For Regional and International customers, you will be provided with instructions where to send returned goods via email. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that all customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund. 
• All returns are subject to a 3% restocking fee and if a credit card was used for the purchase, an additional 3% processing bank fee.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method within 30 days or less.
• For any further requests, please email us at customerservice@charrans.com

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable on your local Customs and Excise offices.

Please note that the customs value is made up of:

• the price paid for the goods,
• the insurance cost,
• the shipping cost.