We ship all online items domestically in Trinidad and Tobago. Most items are available for delivery both regionally across the Caribbean and internationally to USA and Canada.
Curbside pick-up orders usually take 24-48 hours to be packaged for pick-up at our El Socorro Warehouse location.
Local/domestic orders usually take 3 business days to be delivered to you via TTPost once your order is confirmed.
Regional orders in the Caribbean usually take 5-7 business days to be delivered via DHL once your order is confirmed and you agree to the quoted shipping costs.
International orders outside of the Caribbean usually take 7-10 business days to be delivered via DHL once your order is confirmed and you agree to the quoted shipping costs.
Shipping time might vary depending on location, shipment method and other factors.
Local orders over $2500TTD will have free shipping.
Local orders under $2500TTD will be charged a flat rate of $35TTD for shipping. Full price will be displayed at checkout.
Regional and International orders will be charged for shipping depending on your chosen delivery method and country. Full shipping cost will be provided following confirmation of your order. Please note that you will be responsible for both customs clearance, payment of custom duties and local taxes where required.
Your 100% satisfaction is important to us. We offer a 5 day Return & Exchange Policy:
Timing: we have a 5 day Return & Exchange Policy, since the day item was received.
If a product gets damaged or was faulty upon delivery - we offer 100% refund.
To be eligible for a return, items must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.
Locally, items purchased online can be returned ONLY via TTPost delivery or directly at our Head Office located at Unit#8 Lot 2C Chootoo Road, El Socorro South, Trinidad.
Returns will not be accepted in store. They can be processed only online or at our Head Office.
For Regional and International customers, you will be provided with instructions where to send returned goods via email. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that all customers are responsible for shipping costs of returned items.
When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method within 30 days or less.