Refunds, Returns and Order Cancellation Guidelines

In some circumstances, we may place a limit on the number of copies of a particular book or product, or series of books or products, that you can order. This may, for example, be where we have limited stocks of a particular book or product, whether caused by limitations placed on us by our suppliers, where a book is signed by an author or otherwise. Where we are aware of this, we will notify you prior to an order being made. Whether or not we have notified you before you have placed an order, if Charrans.com has insufficient stock to deliver some or all of the goods ordered by you, or where you have ordered or sought to order (whether in one transaction or multiple transactions, and whether from one or more customer accounts) goods in excess of any quantity limits we have imposed, we will notify you as soon as possible of which parts of your order we will accept and which we will reject. Sums debited (if any) by Charrans.com from your debit or credit card, or from any other source of payment in respect of goods we are unable or unwilling to supply to you will be re-credited to your account and Charrans.com will notify you by email at the address given by you in your order form of which orders have been satisfied and which have been rejected. Any refund will be made as soon as possible and in any event within 30 days of your order. Charrans.com will not be obliged to offer any additional compensation for disappointment suffered.

Return and Refund of Unwanted Products

We are happy to refund items (with some exceptions as listed below) on presentation of a valid receipt provided once they are returned within 5 days and are in pristine condition, with all packaging intact. Please note that all online orders MUST be returned via TTPost's TrackPak service and cannot be returned to any retail store OR via the delivery courier service.

Exceptions to this include the following:-

(i) Electronic items - refunds may be given only if the seal is unbroken and we will provide exchanges only if item is faulty.

(ii) Uniforms, Scrubs and Other Apparel - no refunds or exchanges will be permitted on these items.

(iii) Gift Cards - not refundable.

(iv) Sale Items - items that are discounted or carry a promotional price are not refundable.

(v) Items that are not defective or faulty.

If you have any questions regarding the returns process please contact our Customer Service Team at customerservice@charrans.com

• For returns, please email customerservice@charrans.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Locally, items purchased online can be returned ONLY via TTPost delivery or directly at our Head Office located at Unit#8 Lot 2C Chootoo Road, El Socorro South, Trinidad.
• Returns will not be accepted in store. They can be processed only online or at our Head Office.
• For Regional and International customers, you will be provided with instructions where to send returned goods via email. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that all customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund. 
• All returns are subject to a 3% restocking fee and if a credit card was used for the purchase, an additional 3% processing bank fee.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method within 30 days or less.

Order Cancellation

If for any reason you wish to cancel your entire order or any part thereof, you have 24 hours from the time of placing the order to do so. If the order has been dispatched, you will be responsible for all shipping and courier charges.

Please email our Customer Service Team at customerservice@charrans.com with your order number and details.